Thank you for visiting the Hospital San José S.A.’s (“Hospital CIMA”, or “we”) website. Your privacy is important to us. To better protect your privacy, this Web Privacy Policy (“Privacy Policy”) explains how we collect and use your personal information. This Privacy Policy applies to information collected through any websites, mobile applications, and/or online or mobile-enabled technology, and/or digital tools that display or link to this Privacy Policy (collectively, our “website”). This Privacy Policy also applies to information shared with us by our approved partners and other third-party sources. This Privacy Policy does not apply to (i) information collected from you either offline or through websites and other online services that do not display or link to this privacy statement, including third-party websites to which our online services may link, or (ii) information that would be considered protected information under applicable laws and regulations. Hospital CIMA’s use and disclosure of such Protected Health Information is set forth in our Notice of Privacy Practices.


Collection and Use of Personal Information

Hospital CIMA understands that security and privacy are important issues for visitors to our website and recognizes our obligation to keep the information secure and confidential.  Our website provides you with the opportunity to voluntarily submit forms to request additional information about Hospital CIMA. In the course of these transactions, you may provide us with personal demographic information or possibly detailed medical information. We use the information you provide solely to help us respond to your request. We will not collect personally identifiable information from you, other than what you supply to us on a voluntary basis.


As part of researching or fulfilling your request, your information may be shared with other Hospital CIMA employees. All employees of Hospital CIMA strictly follow our confidentiality policies and abide by local rules and regulations to ensure that any private information encountered through the course of their work is treated with the utmost respect.


At no time will Hospital CIMA sell, rent, loan, trade or lease any information collected on our site. However, please note that we may need to use this information within the Hospital CIMA group of companies or with a third-party vendor to perform administrative, technical or other functions that help us provide service to you. We seek to hold third party vendors to the same privacy practices as Hospital CIMA. Except as noted above, Hospital CIMA will not release individualized information to another party unless required to do so by government authorities, legal processes, or otherwise required by law.


Personally-identifiable information collected through the website is not stored on the website but will go to back office systems in the same manner that information from paper forms is currently handled. To help us provide better service to you, we collect general statistical information on the content viewed. 
You have the right and ability to exit the Hospital CIMA website at any time and not remain in active session. If you choose to remain in session on our site, you implicitly consent to our privacy and security policies.


Hospital CIMA encourages parents and guardians to be aware of and participate in their children’s online activities. We strictly adhere to applicable laws and regulations and will not knowingly register or otherwise collect personally identifiable information from any child under the age of 13 without the prior verifiable consent of that person’s parent or guardian.

Acceptance of Privacy Policy Terms and Conditions

This Privacy Policy supplements our general Terms of Use Agreement, which we urge you to read. By using, you agree to be bound by the terms of this Privacy Policy and by the Terms of Use Agreement. If you do not agree to these terms and conditions, please do not use the site.  In an effort to make our site more accessible to end users, Hospital CIMA may add expanded features and functions. As additional features and functions are added, this Privacy Policy will be updated to correctly represent how information and features are being used. Please check this Privacy Policy periodically since it may change at any time.  Your continued use of this site following the posting of any changes to these terms means you accepted those changes.


Links to Third-Party Websites

This website may contain links to other sites operated by our business affiliates or nonaffiliated third parties. Once you leave our website, you may or may not see a new web address in the location bar of your web browser.  Please review the linked site’s privacy policies, and if you do not agree to be bound by the terms of the policies governing that site, we recommend that you terminate your visit to that site. We are not responsible for the privacy or other policies and practices of third-party websites.


Collection and Use of Other Information: Cookies


What are cookies?

A cookie is a small file that a website transfers to your computer to allow it to remember specific information about your session while you are connected.  Your computer will only share the information in the cookie with the website that provided it, and no other website can request it. There are two types of cookies, session and persistent.  Session cookies last only as long as your Web browser is open. Once you close your browser, the cookie disappears. Persistent cookies store information on your computer for longer periods of time.

Hospital CIMA’s website may use session cookies for technical purposes such as to enable better navigation through the site, or to allow you to customize your preferences for interacting with the site.
The information is not collected for commercial purposes and Hospital CIMA does not sell or otherwise distribute the information collected from the website for commercial purposes.  Hospital CIMA may also utilize persistent cookies to remember you between visits so, for example, you don’t need to enter your username each time you visit the site. If you choose, you may block or delete our cookies from your hard drive; however, blocking or deleting cookies will require reentry of information.


There are 3 types of cookies we use on our website:

  1. Essential cookies are used by websites to perform their basic functions, such enabling access to secure areas of the website.
  2. Functionality cookies provide visitors with a more personalized experience, including remembering a user’s name, selected language, email preferences, etc.
  3. Analytical cookies monitor traffic on the website to see, for example, what pages people are viewing, for how long and what pages they visit before and after a particular page.


Your Choices


Browser Cookies

Your browser may provide you with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. For more information about how to manage browser cookies, please follow the instructions provided by your browser.


Change Your Settings

You can also block certain cookies by adjusting your settings on our sites.

To opt out of these cookies you will need to change the settings on your browser cookie preferences.  If you choose to block these cookies our website may not work as it should and any preferences you have may be lost.


Mobile Device Identifiers

Your mobile operating system may let you opt-out from having certain device identifiers used for interest-based advertising. You should refer to the instructions provided by your mobile device’s manufacturer; this information is typically available under the “settings” function of your mobile device.


Third-Party Cookies:

  1. Google analytics will create the following cookies:


used to distinguish users

expiration: 2 years



used to distinguish users

expiration: 24 hours



Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>

expiration: 1 minute



Any unauthorized use of this website may result in criminal and/or civil prosecution.  We have policies and procedures in place to protect the privacy and confidentiality of your information that we collect and maintain.  All personal information is stored on our secured servers behind a firewall, and access to data is strictly controlled. Hospital CIMA uses physical, electronic and procedural safeguards to protect any personally identifiable data stored on its computers.  Only authorized employees have access to the information you provide to Hospital CIMA.


Visiting our website from outside Costa Rica:

We are located in Costa Rica. The services described within our website are directed only at customers in Costa Rica. If you are visiting our website, or any part thereof, from outside of Costa Rica, please be aware that your information may be transferred to, stored, or processed in Costa Rica and maintained on computers or servers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located in the European Economic Area, you may have additional rights, including the right to access, correct, erase, restrict processing of, and object to processing and profiling of your information, and to complain to a supervisory authority within your jurisdiction. By using any portion of our website, you understand and consent to the transfer of your information to Costa Rica and those third parties with whom we share it as described in this privacy statement.


Privacy Policy Changes

Although most changes are likely to be minor, Hospital CIMA may change its Privacy Policy from time to time. We encourage visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification through email). Your further use of the website after a change to our Privacy Policy will be subject to the updated policy.


Contacting Us

If you have any questions and concerns about Hospital CIMA’s privacy procedures or wish to access or modify your personal information collected at this website, please email us at Please make any communications as complete and descriptive as possible, and we will attempt to respond promptly to your concerns.



Please note that individualized information transmitted via e-mail correspondence between you and Hospital CIMA, as opposed to transmission over Hospital CIMA’s website, is not encrypted.  As a result, such e-mail correspondence may be accessed and viewed by other Internet users without your knowledge and permission while in transit. For that reason, to protect your privacy, if you have concerns about your treatment, or questions that would involve the communication of confidential information, please call your primary care physician or a customer service representative at:


Hospital CIMA Customer Service

+506 2208-1000 or 1-855-782-6253


Electronic copies of e-mail are retained in the system once the issue has been resolved. However, hard copies of the information may be retained in Hospital CIMA.  Information from e-mails may be transcribed into other Hospital CIMA systems or databases.